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Lipika Sethi94

@lipikasethi06

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Certified Scrum Master with 8+ years of project management experience.

Canada

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What I'm looking for

I am looking for a dynamic role where I can leverage my Agile expertise to drive project success and foster team collaboration.

I am a Certified Scrum Master with over 8 years of experience leading Agile teams and successfully delivering more than 25 IT projects, achieving a remarkable 95% on-time completion rate. My expertise lies in optimizing workflows, which has resulted in a 20% boost in team velocity within just three months. I have facilitated over 100 Scrum ceremonies and have effectively removed more than 50 blockers, fostering cross-functional collaboration across teams.

In my recent role as a Scrum Master at MSI Corp. for Bell Canada, I have improved sprint goal clarity and team productivity significantly. I have collaborated closely with Product Owners to prioritize product backlogs, ensuring alignment with evolving business needs. My ability to engage stakeholders and document requirements has led to under 2% rework, while my proficiency in SQL has automated reporting processes, reducing analysis time by 40%. I am passionate about driving Agile transformation and supporting teams in achieving their goals.

Experience

Work history, roles, and key accomplishments

Current

Scrum Master / System Operation Specialist

Current

MSI Corp. (Bell Canada)

Sep 2022 - Present (3 years 9 months)

Facilitated all Scrum ceremonies for software deployment teams, improving sprint goal clarity and team productivity by 20%. Removed blockers proactively using JIRA and ServiceNow, reducing team impediments by 30%.

Scrum Jira ServiceNow SQL Data Validation

IT Project Manager / Technical Support Associate

CDK Global

Nov 2021 - Sep 2022 (10 months)

Managed full lifecycle of software and hardware implementation projects with a 98% on-time delivery rate. Optimized issue tracking using ServiceNow and Vision, creating knowledge articles that reduced training time by 25%.

IT Project Management ServiceNow Vision Agile Scrum Waterfall SDLC Change Management Business Analysis

IT Senior System Support Analyst

Movia

Jan 2020 - Oct 2021 (1 year 9 months)

Organized project meetings, prepared agendas, and documented key actions to streamline communication across cross-functional teams. Monitored and tracked multiple concurrent projects within a matrix environment, achieving a 95% milestone adherence rate.

Project Coordination Documentation Project Tracking Process Automation

IT System Support Specialist

HCL Technologies

Apr 2018 - Dec 2019 (1 year 8 months)

Coordinated end-to-end delivery of multiple IT projects, including business continuity planning, resulting in enhanced system reliability and operational readiness. Provided hands-on support for SCCM, McAfee, Office 365, SharePoint, and Skype for Business, ensuring system stability and prompt troubleshooting.

Project Roadblock Resolution Documentation SCCM Office 365 SharePoint)Skype For Business SharePoint

IT System Support Analyst

Teleperformance

Sep 2016 - Mar 2018 (1 year 6 months)

Installed and configured hardware, operating systems, and enterprise applications across 100+ workstations, ensuring smooth onboarding and minimal downtime. Maintained LAN/WAN infrastructure using Cisco routers and switches; ensured 99.9% network uptime across all connected systems.

Technical Troubleshooting Cisco Microsoft Exchange Server Remote Support Onsite Support

Education

Degrees, certifications, and relevant coursework

Lambton College

Computer Software and Database Development, Computer Software and Database Development

Grade: 3.65/4.0

Completed a comprehensive program in Computer Software and Database Development. Achieved Dean's Honor List with a GPA of 3.65/4.0, demonstrating strong academic performance.

Maharishi Dayanand University

Bachelor of Technology, Electronics and Communication Engineering

Obtained a Bachelor of Technology in Electronics and Communication Engineering. This program provided a strong foundation in electronic systems and communication principles.