LSLipika Sethi94
@lipikasethi06
Certified Scrum Master with 8+ years of project management experience.
CanadaWhat I'm looking for
I am a Certified Scrum Master with over 8 years of experience leading Agile teams and successfully delivering more than 25 IT projects, achieving a remarkable 95% on-time completion rate. My expertise lies in optimizing workflows, which has resulted in a 20% boost in team velocity within just three months. I have facilitated over 100 Scrum ceremonies and have effectively removed more than 50 blockers, fostering cross-functional collaboration across teams.
In my recent role as a Scrum Master at MSI Corp. for Bell Canada, I have improved sprint goal clarity and team productivity significantly. I have collaborated closely with Product Owners to prioritize product backlogs, ensuring alignment with evolving business needs. My ability to engage stakeholders and document requirements has led to under 2% rework, while my proficiency in SQL has automated reporting processes, reducing analysis time by 40%. I am passionate about driving Agile transformation and supporting teams in achieving their goals.
Experience
Work history, roles, and key accomplishments
Scrum Master / System Operation Specialist
MSI Corp. (Bell Canada)
Sep 2022 - Present (2 years 9 months)
Facilitated all Scrum ceremonies for software deployment teams, improving sprint goal clarity and team productivity by 20%. Removed blockers proactively using JIRA and ServiceNow, reducing team impediments by 30%.
IT Project Manager / Technical Support Associate
CDK Global
Nov 2021 - Sep 2022 (10 months)
Managed full lifecycle of software and hardware implementation projects with a 98% on-time delivery rate. Optimized issue tracking using ServiceNow and Vision, creating knowledge articles that reduced training time by 25%.
IT Senior System Support Analyst
Movia
Jan 2020 - Oct 2021 (1 year 9 months)
Organized project meetings, prepared agendas, and documented key actions to streamline communication across cross-functional teams. Monitored and tracked multiple concurrent projects within a matrix environment, achieving a 95% milestone adherence rate.
IT System Support Specialist
HCL Technologies
Apr 2018 - Dec 2019 (1 year 8 months)
Coordinated end-to-end delivery of multiple IT projects, including business continuity planning, resulting in enhanced system reliability and operational readiness. Provided hands-on support for SCCM, McAfee, Office 365, SharePoint, and Skype for Business, ensuring system stability and prompt troubleshooting.
IT System Support Analyst
Teleperformance
Sep 2016 - Mar 2018 (1 year 6 months)
Installed and configured hardware, operating systems, and enterprise applications across 100+ workstations, ensuring smooth onboarding and minimal downtime. Maintained LAN/WAN infrastructure using Cisco routers and switches; ensured 99.9% network uptime across all connected systems.
Education
Degrees, certifications, and relevant coursework
LCLambton College
Computer Software and Database Development, Computer Software and Database Development
Grade: 3.65/4.0
Completed a comprehensive program in Computer Software and Database Development. Achieved Dean's Honor List with a GPA of 3.65/4.0, demonstrating strong academic performance.
MUMaharishi Dayanand University
Bachelor of Technology, Electronics and Communication Engineering
Obtained a Bachelor of Technology in Electronics and Communication Engineering. This program provided a strong foundation in electronic systems and communication principles.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
United StatesSalary expectations
Social media
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