Sowjanya Voruganti

I’m a detail-oriented Operations and Content Review professional with experience in Google Ads Operations, policy enforcement, risk management, and quality assurance. At Wipro Services (Wipro BPS), I reviewed and monitored Google Ads accounts to ensure compliance with advertising policies and quality standards, investigated account-related issues, and reviewed advertising content for compliance with copyright, platform, and content policies.

I also handle customer support and escalations by resolving user support tickets within service levels, investigating billing disputes, payment issues, coupon abuse, and chargeback cases. I perform regular audits and quality reviews, manage policy violation cases, and investigate delinquent accounts and account takeover (ATO) or hijacked account incidents, collaborating with stakeholders and partners to drive operational results—earning a “Quality Charm” award for consistent high-quality performance.