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Kalingi Durga Prasad

@kalingidurgaprasad

Google Ads customer support specialist at Cognizant who resolved advertiser issues and maintained 65% CSAT and 92% SLA adherence.

India
Message

At Cognizant Technology Solutions, I investigated and resolved advertiser questions about Google Ads accounts, campaigns, and conversion tracking. I managed cases through resolution, analyzed campaign information to identify potential causes, and explained next steps clearly.

At Wipro Limited, I reviewed ads, landing pages, keywords, and account content for Google Ads policy compliance. I also helped prepare and deliver guidance based on recurring policy violations to support team awareness and review consistency.

Experience

Work history, roles, and key accomplishments

Cognizant Technology Solutions logoCS

Senior Process Executive – Google Ads

Jun 2025 - Jul 2026 (1 year 1 month)

Investigated and resolved advertiser queries related to Google Ads accounts, campaigns, and conversion tracking. Managed customer cases from initial review through resolution, prioritizing time-sensitive issues and coordinating with internal teams.

Education

Degrees, certifications, and relevant coursework

AE

AIIM's College of Engineering

Bachelor of Technology, Mechanical Engineering

Grade: 84.5%

Bachelor of Technology in Mechanical Engineering, completed in 2021 with 84.5%.

Google Skillshop logoGS

Google Skillshop

Google Ads Search Certification, Google Ads

Earned Google Ads Search Certification.

Google Skillshop logoGS

Google Skillshop

Google Ads Display Certification, Google Ads

Earned Google Ads Display Certification.

Tech stack

Software and tools used professionally

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