At Wipro Limited, I support 24/7 command-centre operations for Northern Trust, coordinating incident, change, and problem-management activities under ITIL procedures. I coordinate high-priority incidents through restoration and support verified service recovery and closure.
I support major-incident bridge calls, record resolver actions, and document restoration details for post-incident reviews. I also follow up on corrective actions and aged problem records, supporting closure in ServiceNow once required evidence is verified.
At Tata Communications Transformation Services Limited, I managed change requests for the AT&T account, maintaining BMC Remedy records and reviewing risk, implementation, rollback, and testing plans. I coordinated approvals and changes affecting network, voice, internet, and remote-access services.
I presented requirements during CAB meetings and coordinated implementation bridge calls, including expedited changes. I also standardised readiness checklists and received client appreciation for expedited-change coordination and timely delivery.
