Soukaina Ait Farrah

Coordinated technical operations across teams in Morocco and Egypt by managing email and handling calls with managers, workers, and external partners. Tracked issues in ticketing systems, escalated technical problems, and produced daily/monthly operational performance reports.

Managed and ran social media accounts, including a personal Instagram presence, by developing content strategies to increase engagement and maintain brand consistency. Monitored trends, interacted with audiences, and delivered monthly analytics reports to optimize performance.

Managed sales and upsell activities while maintaining client accounts across the USA and Canada using HubSpot. Set up marketplace listings and coordinated task assignment to departments to support dealer satisfaction, growth, and retention.

Handled travel reservations for flights, hotels, and travel services using the AMADEUS system for ITA Airways. Managed ticket changes, cancellations, and refunds, and supported customers through calls and issue resolution including baggage and wheelchair assistance.

Researched and produced short- and long-form copy tailored to target audiences while maintaining brand consistency across channels. Translated Arabic content into English and edited/proofread deliverables for accuracy, clarity, and quality.

Moderated Facebook and Instagram user-generated content by classifying items according to company policies and enforcing community guidelines. Documented and reported issues, communicated moderation decisions and handled user appeals, and trained new team members to ensure consistent enforcement.

Completed advanced studies in Data Analytics from September 2025 to May 2026.

Earned a B.A. in English and American Literature from the Faculty of Letters and Human Sciences Ben M'sik.

Completed a High School Baccalaureate Diploma in Human Sciences.