sorin opait

I’m a Technical Support & Product Support Specialist with 5+ years of experience supporting large-scale global platforms in high-volume environments. I specialize in investigating complex system issues, performing structured troubleshooting, and driving resolutions through escalation workflows while maintaining 98%+ accuracy.

In my recent role as a Policy & Engineering Operations Specialist (Quality Lead) at Concentrix, I led quality assurance operations across platform workflows, identified root causes, and helped isolate inconsistencies impacting user experience. I collaborated closely with engineering and product teams to reproduce issues, validate fixes, and improve system reliability using JIRA and hands-on testing workflows.

My background also includes platform operations, QA, and Trust & Safety, with exposure to AI/LLM evaluation and data quality processes. Previously, I ensured compliance for high-volume data streams as a Content Moderator, and I strengthened my attention to detail through technical quality control as a Lead Photographer.