Soremekun Oyindamola

I am an experienced Product Manager with a strong track record in managing high-demand products, including NIBSS eBillsPay. My expertise lies in handling customer inquiries, resolving issues, and collaborating with cross-functional teams to maintain operational excellence. I pride myself on my ability to troubleshoot both frontend and backend issues, ensuring seamless service delivery and fostering customer satisfaction.

In my previous role as an IT Product Support Officer at Software Business Solutions Consulting, I managed customer onboarding and product uploads for NIBSS eBills-Pay, ensuring smooth transaction execution. I also handled ticket routing and escalations, working closely with internal teams to provide fast responses to support issues. My analytical skills allowed me to discover trends in product usage data, contributing to ongoing product enhancement initiatives.

Additionally, my experience as a Project Coordinator at Child Life Line involved designing program proposals, maintaining communication with stakeholders, and supervising program staff. I am committed to fostering a collaborative team environment and ensuring that all program activities are accurately documented and reported.