Smart MercySM
Open to opportunities

Smart Mercy

@smartmercy

Innovative Product Manager skilled in market research and user feedback.

Nigeria

What I'm looking for

I am looking for a role that fosters innovation and values user feedback, with opportunities for career growth.

I am an innovative and results-driven Product Manager with a strong foundation in market research, product design, and cross-functional collaboration. My expertise lies in analyzing user feedback and market trends to enhance product offerings and improve customer satisfaction. I leverage data-driven insights to inform decision-making and optimize product performance.

Throughout my career, I have successfully launched key product features that significantly increased customer engagement and satisfaction. For instance, at Konga, I implemented a customer feedback loop that improved satisfaction scores by 37%. Additionally, I designed and developed TaskBuddy, an MVP app that connected users with virtual assistants, leading to a 20% increase in transaction volume. My ability to collaborate with diverse teams has streamlined development processes and reduced delivery timelines, ensuring that products meet user needs effectively.

I am passionate about creating user-centric products and continuously seek opportunities to enhance user experience. My commitment to gathering and analyzing customer feedback has led to substantial improvements in product offerings and user retention rates. I am excited to bring my skills and experience to a forward-thinking organization that values innovation and customer satisfaction.

Experience

Work history, roles, and key accomplishments

KO

Product Manager

Konga

Jan 2023 - Jul 2023 (6 months)

At Konga, I spearheaded the design and launch of product features that increased customer engagement and satisfaction. I conducted market research, streamlined product development processes, and managed product testing, achieving significant improvements in user retention and sales.

OS

Product Manager

O2 Medical Diagnostic Services

Mar 2020 - Dec 2022 (2 years 9 months)

In my role at O2 Medical Diagnostic Services, I led the development of a patient scheduling system and conducted market analysis to enhance service offerings. I improved patient satisfaction through user-friendly designs and optimized service delivery based on feedback.

Education

Degrees, certifications, and relevant coursework

University of Lagos logoUL

University of Lagos

Bachelor of Science, Social Work

2015 - 2020

Tech stack

Software and tools used professionally

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