Open to opportunities

Sophia Tlen

@sophiatlen

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Energetic professional with 14 years in customer service and aesthetics.

Canada

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What I'm looking for

I am looking for a role that fosters creativity, teamwork, and opportunities for growth.

With 14 years of diverse experience in customer service, hospitality, aesthetics, and interpretation, I am an energetic and detail-oriented professional committed to delivering exceptional guest experiences. My journey has equipped me with strong problem-solving abilities, effective communication skills, and a knack for organization. I am passionate about helping others and continuously expanding my skill set.

Throughout my career, I have held various roles that have honed my expertise. As an Interpreter and Translator at Kluane National Park and Reserve, I delivered engaging presentations to visitors, enhancing their understanding of the natural environment. My time as an Aesthetician at Luxe Beauty Lounge allowed me to specialize in beauty services, where I focused on client satisfaction and personalized service. I have also thrived in fast-paced environments as a Bartender and Server, consistently providing outstanding service and managing customer flow effectively.

I hold multiple diplomas in makeup artistry, hair design, and body and spa aesthetics, complemented by certifications in Flagger Training and Interpretation Canada. I am eager to bring my enthusiasm, creativity, and expertise to a new team environment where I can contribute positively and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Interpreter and Translator

Kluane National Park and Reserve

Apr 2019 - Sep 2019 (5 months)

Delivered interpretive presentations to visitors, enhancing their understanding of the park's natural and cultural heritage. Completed Interpretation Canada Modules 1 & 2 training, strengthening public speaking and educational outreach skills.

Interpretive Presentations Public Speaking Outreach Training Delivery Communication

Aesthetician

Luxe Beauty Lounge Inc.

Jan 2014 - Dec 2018 (4 years 11 months)

Provided a range of beauty and spa services, specializing in makeup, nail care, and waxing. Worked independently as a mobile aesthetician, offering personalized client services and ensuring high levels of customer satisfaction.

Nail Care Waxing Client Services Customer Satisfaction Mobile Aesthetics

Bartender/Server

Boston Pizza

Jan 2010 - Dec 2012 (2 years 11 months)

Delivered outstanding service in a fast-paced restaurant environment, ensuring a positive dining experience for all guests. Managed cash handling, upselling, and efficient operation of POS systems.

Customer Service POS Cash Handling Upselling Fast Paced Environment

Server/Bartender

Earls

Jan 2008 - Dec 2010 (2 years 11 months)

Served food and beverages while maintaining a welcoming and enjoyable atmosphere for patrons. Handled hostess duties, organized seating plans, and effectively managed customer flow to optimize service.

Beverage Service Hostess Duties Seating Management Customer Flow Management

Education

Degrees, certifications, and relevant coursework

John Casablancas Institute of Applied Arts

College Diploma, Makeup Artistry

Completed a comprehensive program in Makeup Artistry, gaining expertise in various makeup techniques and applications. Developed skills in client consultation and professional product use.

John Casablancas Institute of Applied Arts

College Diploma, Hair Art Design

Acquired proficiency in hair art design, covering styling, cutting, and coloring techniques. Focused on creative and technical aspects of hair design for various client needs.

John Casablancas Institute of Applied Arts

College Diploma, Body and Spa Aesthetics

Undertook training in body and spa aesthetics, learning about skin care, body treatments, and spa management. Gained practical experience in delivering a range of aesthetic services.