I seek roles where I can provide customer support, design and improve onboarding and customer service processes, and apply UX research to increase participation and retention in collaborative environments.
Love Owokere
@loveowokere
My name is Love. I excel at solving problems and providing great customer/user support with 4 years of experience doing just that.
What I'm looking for
I am a Customer Onboarding and Support Specialist with over 3years' experience designing onboarding, recruitment processes, and chat support for Web3 communities. I focus on clear, easy-to-follow processes and effective documentation to help new and recurring users and integrate quickly.
At the SingularityNET Ambassador Program, I planned and designed an onboarding process, delivered documentation training, and provided ongoing support to community members and all-around users. I handled requests including account issues, transaction troubleshooting, onboarding guidance, product education, and complaint or escalation resolution.
At Deep Funding, I conducted user testing on a proposal platform, iterated onboarding flows based on real user feedback, and designed activities and communication strategies to boost participation and retention by 50%. I also improved application, evaluation, provided support, and integration procedures for staff and community members.
I bring strengths in customer support and onboarding, customer service, Zendesk, user journey mapping, UX research, remote collaboration, cross-functional mapping, and continuous documentation.
Experience
Work history, roles, and key accomplishments
User Support/Onboarding Specialist
Deep Funding
Jan 2025 - Feb 2026 (1 year 1 month)
Conducted user testing and iterated onboarding flows for a proposal platform, provided support, designed engagement activities and communication strategies to boost participation, and improved applicant evaluation and integration processes.
User Support/Operations Specialist
SingularityNET Ambassador Program
Sep 2022 - Sep 2025 (3 years)
Planned and designed an easy-to-follow onboarding process and delivered documentation training for ambassadors, providing continuous onboarding support to community members.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science, Chemistry
2017 - 2022
Completed a Bachelor of Science degree in Chemistry at the University of Uyo from September 2017 to June 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
datascienceportfol.io/loveowoksSocial media
Job categories
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