Sophia Hernandez
@sophiahernandez2
People and talent operations professional with Chamber experience who built an intern program and standardized 13 concurrent programs.
CroatiaWhat I'm looking for
At North San Diego Business Chamber, I built the intern program from scratch and recruited and selected members for the Emerging Leaders Board. After a member-conduct issue, I worked with the CEO to add a formal code of conduct and screening step.
I directed 13 concurrent programs and built SOPs and reporting structures to support consistent delivery. I also ran board, member, and networking events.
At LA Fitness, I led a 12-person team and personally hired staff. Across my operations work, I’ve handled sensitive information, onboarded interns, and used AI tools daily for drafting, summarizing, and cleaning data; I use Asana to manage projects.
Experience
Work history, roles, and key accomplishments
Senior Programs and Government Relations Manager
North San Diego Business Chamber
Mar 2022 - Jun 2025 (3 years 3 months)
Built the Chamber's intern program from scratch and recruited and selected members for the Emerging Leaders Board, adding a formal code of conduct and a screening step after a member-conduct issue. Directed 13 concurrent programs, building SOPs and reporting structures to ensure consistent delivery.
Operations Manager
LA Fitness
Sep 2021 - Apr 2022 (7 months)
Led a 12-person team and personally hired staff. Managed vendors, budgets, and daily operations.
Human Services Specialist
San Diego County Health & Human Services Agency
Apr 2020 - Feb 2021 (10 months)
Managed confidential, audit-prone case records under strict compliance standards with zero-error accuracy.
Member Care Specialist
24 Hour Fitness Corporate
Jan 2018 - Jan 2020 (2 years)
Used CRM software and engagement data to track trends across 270 locations, informing retention strategy.
District Director
Office of Assemblymember Rocky Chavez, California State Asse
Jan 2014 - Nov 2018 (4 years 10 months)
Selected and onboarded interns. Managed office operations and stakeholder relationships for a constituency of 500,000.
Education
Degrees, certifications, and relevant coursework
Grand Canyon University
Doctor of Business Administration, Organizational Leadership
Currently pursuing a Doctor of Business Administration in Organizational Leadership.
Croaticum
Language Course, Croatian Language
Currently studying Croatian at Croaticum.
Azusa Pacific University
Master of Arts, Leadership
Earned a Master of Arts in Leadership with a focus on Leadership Development.
California State University, San Marcos
Bachelor of Science, Business Administration
Earned a Bachelor of Science in Business Administration with a concentration in Organizational Management.
Availability
Location
CroatiaAuthorized to work in
Salary expectations
Social media
Job categories
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