@sophiadenisedaroy
Customer Service Representative with experience at Dynamic Outsource Solutions Inc. and Amazon Company, and former Jollibee Manager.
PhilippinesAt Dynamic Outsource Solutions Inc., I worked as a Customer Service Representative from April 2023 to February 2025. I also worked as a Language Assessor at Transnational Education Solutions Team Inc. and as a Customer Service Representative at Amazon Company.
I worked as a Manager at Jollibee from February to June 2025. My training includes TESOL Training and the Jobstart DOLE Program, and I’m literate in Microsoft Word, Excel, and PowerPoint.
Work history, roles, and key accomplishments
Jollibee
Feb 2025 - Jun 2025 (4 months)
Managed operations at Jollibee, overseeing daily activities and team performance.
Dynamic Outsource Solutions Inc.
Apr 2023 - Feb 2025 (1 year 10 months)
Provided customer support and assistance, handling inquiries and resolving issues.
Transnational Education Solutions Team Inc.
Nov 2022 - Jan 2023 (2 months)
Assessed language proficiency and provided evaluations for educational programs.
Provided customer service support, handling customer inquiries and resolving issues.
Degrees, certifications, and relevant coursework
Bachelor of Science, Business Administration
2019 - 2023
Pursued a Bachelor of Science in Business Administration with a major in Marketing Management from 2019 to 2023.
Certificate, TESOL
2022 - 2022
Completed TESOL training in November 2022.
Certificate, Job Training
2021 - 2021
Participated in the Jobstart DOLE Program from August to September 2021.
High School Diploma, Accounting, Business, and Management
2017 - 2019
Completed senior high school with a focus on Accounting, Business, and Management from 2017 to 2019.
Junior High School Diploma
2013 - 2017
Completed junior high school from 2013 to 2017.
Elementary School Diploma
2007 - 2013
Completed elementary education from 2007 to 2013.
Software and tools used professionally
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