sophia basil

As an Administrative Assistant at Phia Beauty International, I coordinated workflows between departments, managed daily operations, and handled customer inquiries. I optimized workflows, increasing efficiency by 65%, and created engaging social media content, boosting brand visibility by 25%. My role involved customer support, order processing, and executing marketing strategies that improved cust

In my role as a Customer Service and Sales Representative at Baytown Lounge, I handled customer inquiries and complaints, implemented sales strategies that exceeded targets by 35%, and improved customer retention by 15% through effective communication and feedback systems. I also managed reservations and ensured seamless service delivery.

As a Customer Support Assistant at Ishiba NGO, I provided live chat and email support, assisting customers with queries and troubleshooting. I maintained detailed records of interactions, implemented strategies to improve response times, and managed documentation for the organization, clearing backlogs efficiently.

In my freelance role as a Project Management & Event Assistant, I coordinated trade fairs, charity events, and private parties. I managed vendors and logistics within budget, using tools like Trello and Asana to organize tasks and track progress effectively.