I've supported computer operations and end users at the State of GA Department of Administrative Services, Citi Trends, and Signature Technology Group.
At Citi Trends, I resolved software and hardware inquiries, maintained daily computer-system performance, trained incoming support specialists, and prepared replacement equipment for shipment. Earlier, I monitored mainframe systems, batch processing, backups, documentation, and online availability for the State of Georgia.
I've also served the public through customer service, security monitoring, caregiving, education support, postal operations, and driving roles. I bring a diversified background centered on helping people, resolving issues, and keeping operations running.

