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Sonja Stones

@sonjastones

I support people and technology through helpdesk, customer service, security monitoring, and caregiving experience.

United States
Message

I've supported computer operations and end users at the State of GA Department of Administrative Services, Citi Trends, and Signature Technology Group.

At Citi Trends, I resolved software and hardware inquiries, maintained daily computer-system performance, trained incoming support specialists, and prepared replacement equipment for shipment. Earlier, I monitored mainframe systems, batch processing, backups, documentation, and online availability for the State of Georgia.

I've also served the public through customer service, security monitoring, caregiving, education support, postal operations, and driving roles. I bring a diversified background centered on helping people, resolving issues, and keeping operations running.

Experience

Work history, roles, and key accomplishments

UB

Driver

Uber/Lyft

Jan 2016 - Jan 2022 (6 years)

Provided transportation services as a driver for ride-sharing platforms.

SH

Care Giver

Seniorlink & Caregiver Homes

Sep 2019 - Jun 2021 (1 year 9 months)

Worked as Care Giver at Seniorlink & Caregiver Homes.

CG

Caregiver

Caregiver Homes of GA

Jan 2019 - Jan 2021 (2 years)

Worked as Caregiver at Caregiver Homes of GA.

TE

Security Monitor

Thorpe Enterprises

May 2015 - Dec 2017 (2 years 7 months)

Monitored surveillance activity for security purposes. Granted access on grounds if credentials were valid.

RS

Monitor

Remote Security Solutions

Jan 2015 - Jan 2017 (2 years)

Worked as Monitor at Remote Security Solutions.

KS

Paraprofessional

Kelly Educational Services

Jan 2013 - Jan 2014 (1 year)

Worked as Paraprofessional at Kelly Educational Services.

SG

Technology Specialist

Signature Technology Group

Jan 2013 - Jan 2014 (1 year)

Worked as Technology Specialist at Signature Technology Group.

CE

Paraprofessional

Chatham County Board of Education

Jan 2012 - Jan 2013 (1 year)

Worked as Paraprofessional at Chatham County Board of Education.

CS

Customer Service Representative

City of Savannah

Dec 2011 - Sep 2012 (9 months)

Successfully interacted with public by greeting guests, answering telephone inquiries and providing information regarding services.

United States Postal Service logoUS

Casual Clerk

Nov 2007 - Jan 2010 (2 years 2 months)

Sorted incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Citi Trends logoCT

Helpdesk Support Technician

Citi Trends

Dec 2005 - Nov 2007 (1 year 11 months)

Answered user inquiries regarding computer software or hardware operation to resolve problems. Entered commands and observed system functioning to verify correct operations and detect errors. Trained on-coming support specialists, maintained daily performance of computer systems, and prepared store replacement equipment for Fed-Ex pick-up.

Gulfstream Aerospace logoGA

Computer Operator

Jun 1992 - Jun 1993 (1 year)

Worked as Computer Operator at Gulfstream Aerospace.

SS

Computer Operator

State of GA-Department of Administrative Services

Jun 1987 - Sep 1990 (3 years 3 months)

Monitored and controlled computer mainframe computer systems that included troubleshooting software and hardware problems, monitoring batch processing, maintaining and improving system performance and online availability, maintaining all system and application documentation, and assisting personnel with computer problems. Other responsibilities included system backups, maintaining computer room eq

Education

Degrees, certifications, and relevant coursework

SU

Savannah State University

Bachelor's Degree, Information Technology

1981 - 1986

Tech stack

Software and tools used professionally

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