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Eugene Holmes

@eugeneholmes

Data Entry Specialist at GOLDEN OPERATIONS who maintained accurate records and organized files for easy retrieval.

At GOLDEN OPERATIONS, I entered and maintained accurate information in records and files, and organized them for efficient retrieval. I also conducted web research and reviewed information for accuracy and completeness.

At GOLDEN OPERATIONS, I performed computer-related tasks, including assisting with operating-system installation, and provided technical assistance and troubleshooting support.

In IT support roles at BED BATH & BEYOND, INFORMATION BUILDERS, and DOW JONES MARKET, I helped users resolve computer and system issues. I also worked as a Rideshare Driver for UBER, providing customer service and using navigation applications to complete assignments.

Experience

Work history, roles, and key accomplishments

IT Support Technician

Bed Bath & Beyond

Provided computer and help desk support to users, troubleshooting technical issues and maintaining reliable system connectivity. Communicated information clearly and professionally.

IT Support Help Desk Troubleshooting Customer Service Computer Systems

Data Entry / Technical Support

Golden Operations

Entered and maintained accurate information in records and files, organized records for efficient retrieval, and conducted web research. Provided technical assistance and troubleshooting support while working independently.

Data Entry Records Management Web Research Technical Support Troubleshooting Computer Literacy

Help Desk / User Support Technician

Information Builders

Provided help desk and user support services, assisting users with computer and system-related issues. Troubleshot problems using structured methods and communicated clearly with users.

Help Desk User Support Troubleshooting Computer Systems Communication Skills

Level II Help Desk Support

Dow Jones Market

Provided Level II help desk and user support, investigating and resolving user and technical issues. Assisted with troubleshooting and escalation of complex problems while maintaining professional communication.

Help Desk Troubleshooting Escalation Management User Support Communication Skills

Rideshare Driver

Uber

Provided professional customer service to passengers and managed schedules and multiple daily assignments independently. Used mobile technology and navigation applications to complete assignments efficiently.

Customer Service Navigation Mobile Technology Time Management Independence