Sonja Barber

Responsible for training Epic Ambulatory, ASAP, and Grand Central curricula to providers, clinicians, and staff. Leading team effort to train Ambient Listening (Suki.ai/Dax/Epic.ai) and identifying opportunities to leverage technology to improve efficiency.

Prepared financial statements, monitored financial account activity, and performed bank reconciliations for CPA and owner's reviews.

Used SAP to run SMR and ad hoc queries and upload journal entries, and analyzed revenue from clients based on L/WAN components. Built Excel models to calculate revenue and billings for data centers across regions and presented analysis of financial results and trends.

Prepared financial statements, tax returns, and bank reconciliations for CPA and owner's reviews.

Assisted retirees with Medicare insurance plan choices during open enrollment and life changing events, and worked as a liaison between retirees and hiring Corp, Medicare, and Service Providers. Created and presented training to peers on customer benefit and care topics.

Served as single point of contact for customer support, including problem solving, first-level tech support, and handling phone calls, email, voicemail, and call routing.

Maintained general ledger accounts, initiated and confirmed wire transfers, and confirmed bank transactions.

Answered patient questions with empathy via text, email, and phone, and executed processes to complete patient consultations and orders. Handled insurance-related issues and met performance metrics to ensure a positive patient experience.

Tested website and desktop updates to ensure compliance with requirements, and reported technical problems to team leaders with detailed explanations. Wrote cases for bugs and retested corrected issues to verify fixes.

Managed departmental operating expenses, capital, headcount, and related expenses for budgets exceeding $10M per annum. Defined and documented support service offerings for sales, established pricing for internal services, and managed billing for internal groups and external customers.

Reported monthly client billings and financials by inputting data into large MS Excel workbooks, and assisted vendor billing team with invoice payments. Managed multiple projects to defined timelines and developed contingency plans using quantitative analysis.

Used consultative skills to assess retiree needs, eligibility, and plan recommendations, and verified eligibility of employee and retiree benefit programs. Effectively communicated costs and benefits of Medicare plans to retirees.

Bachelor of Business Administration in Accounting from the University of Louisiana at Monroe.