AMY UNGER

Build healthcare insurance task scenarios and reference responses involving authorizations, coordination of benefits, claim denials, and provider communications. Evaluate AI responses for accuracy, completeness, and adherence to task requirements.

Educate consumers about health insurance products, coverage, and treatment costs using experience across hospital and clinic operations. Advocate for clients on medical expenses, provider communication, care access, and hospital transfers.

Saved insured patients more than $2.8 million in medical expenses through bill negotiation, policy review, and financial assistance support. Served as the company's first medical financial advocate and consulted with owners on developing a patient-focused advocacy team.

Presented medical device product information to physician offices, coordinated presentations, and pursued new accounts.

Implemented an insurance verification workflow that ensured 90% of diagnostic patients were verified before their appointments and streamlined Medicare requirements. Handled scheduling, insurance verification, prior authorization, payment collection, referrals, and enrollment in charitable assistance programs.

Coordinated emergency department registration, audited demographics and insurance information, collected copayments and deductibles, and resolved registration and system issues.

Preregistered and scheduled hospital and specialty clinic patients and processed outpatient referrals with a focus on patient satisfaction.

Served as a lead revenue cycle core team member for the MEDITECH 5.4 HCIS implementation; performed unit, integration, and parallel testing for Patient Financial Services. Created the Employee Health facility within MEDITECH to support legal requirements and trained staff across departments.

Pursued studies in Communications and Public Relations from August 1998 to June 2002.