At Call Experts, I screened prospect eligibility and supported a 90% lead qualification rate. I connected qualified prospects with licensed agents to support conversion opportunities.
I processed 250+ outbound calls daily through Convoso, recording CRM notes and follow-up details accurately.
At Experia, I handled 150+ daily outbound calls to schools and key decision-makers. I qualified prospects and identified opportunities for sensory equipment, helping expand the sales pipeline.
I also managed customer questions, objections, and appointments while updating CRM records to support organized communication and follow-up.
