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Sonia Benz

@soniabenz

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Customer Service Representative at Cocktail Bar, handling bookings, customer inquiries, and accurate records.

Nigeria

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At Cocktail Bar, I assisted customers with appointment scheduling and calendar management, responded to calls, emails, and messages, and followed up on requests and bookings.

At Wanokom Hilton Hotel, I welcomed customers, handled inquiries and complaints, and maintained visitor logs and appointment schedules. I also have experience with administrative support, data entry, and Microsoft Office Suite, including Excel.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Cocktail Bar

Apr 2025 - Jul 2026 (1 year 3 months)

Assisted customers with appointment scheduling and calendar management, responded to inquiries via phone, email, and messages, and maintained accurate customer records. Provided administrative support and handled multiple customer requests simultaneously.

Client Communication Appointment Scheduling Calendar Management Phone Support Email Support Records Management Administrative Support Customer Follow up Complaint Handling

Customer Service Representative/Receptionist

Wanokom Hilton Hotel

Feb 2018 - Apr 2020 (2 years 2 months)

Welcomed customers as first point of contact, responded to inquiries and complaints, maintained visitor logs and front-office records, and managed incoming and outgoing calls. Assisted with bookings and coordinated with team members to support daily operations.

Customer Service Receptionist Duties Complaint Handling Call management Record keeping Booking Assistance Team Coordination