At Tbo.com, I manage domestic and international hotel bookings for B2B travel partners, handling confirmations, amendments, cancellations, and escalations.
I verify reservations against supplier confirmations and investigate booking issues, coordinating with hotels, suppliers, and internal stakeholders to resolve discrepancies.
I also work with Quality and Training teams on root-cause discussions about recurring operational issues, and monitor urgent requests and escalations against agreed SLAs.
Previously, at ZenithLeisureHolidays Pvt Ltd, I coordinated travel arrangements and supported bookings, itineraries, and supplier reservations. I received training in Amadeus GDS and used it for reservation support, fare searches, itinerary management, and booking modifications.
