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Sonali SinghSS
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Sonali Singh

@sonalisingh3

Customer experience and brand marketing at StoneX Global Pvt. Ltd.; launched experiences that increased client engagement by 35%.

India
Message

At StoneX Global Pvt. Ltd., I led the launch of the Customer Experience Lounge, PODs (Points of Demonstration), and the Stone Sommelier Kit, driving a 35% increase in architect and UHNI client engagement. I also developed and contributed to brand storytelling assets that helped improve brand recall.

I oversaw the Customer Experience Lounge launch, curating immersive storytelling, brand films, and cutlery for UHNI hospitality. The launch increased client dwell time by 28%.

As a core member of the execution and curation team for Art Soirée 2025, I curated narrative scripts for artist installations and delivered a live POD demonstration. I also trained Graduate Architect Trainees with L&D on narrative delivery and presentation.

Previously, at Black Piano (Client-Propeller), I managed website and brand communication projects and optimized digital content workflows using WordPress, Shopify, and GIMP. I also supported onboarding and recruitment as an HR Intern at 300 Plus Innovative Solutions.

Experience

Work history, roles, and key accomplishments

SL
Current

Assistant Manager - Customer Experience

StoneX Global Pvt. Ltd.

Nov 2024 - Present (1 year 10 months)

Led the launch of flagship marketing initiatives including the Customer Experience Lounge, PODs, and Stone Sommelier Kit, driving a 35% increase in architect and UHNI client engagement. Developed brand storytelling assets and trained sales professionals to improve delivery effectiveness.

BC

Project Management Executive

Black Piano (Client-Propeller)

Oct 2023 - Oct 2024 (1 year)

Managed 10+ website and brand communication projects for premium clients, ensuring 100% on-time delivery through coordination between design, content, and development teams. Optimized digital content workflows on WordPress and Shopify.

Education

Degrees, certifications, and relevant coursework

JU

Jamia Hamdard University

MBA, International Business

Pursued an MBA with a major in International Business and a minor in Human Resource Management, graduating in August 2023.

JD

Jesus and Mary College, University of Delhi

B.Voc, Retail Management and Information Technology

Completed a B.Voc in Retail Management and Information Technology, graduating in April 2019.

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