Open to opportunities

Sonali Khapekar

@sonalikhapekar1

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Detail-oriented professional with expertise in data entry and support.

United Kingdom

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What I'm looking for

I am looking for a role that values accuracy and offers opportunities for growth in data management and administrative support.

I am a detail-oriented professional with over two years of experience in data entry, administrative support, and data quality assurance. My journey began in India, where I led multiple data entry projects, ensuring a 98%+ accuracy rate while managing a team of associates. I have a strong foundation in handling large datasets and providing administrative support in fast-paced environments.

Currently, I am enhancing my customer service skills at Concentrix, where I focus on resolving technical issues and managing customer interactions with clarity and efficiency. My previous roles have equipped me with the ability to implement quality control measures and conduct training programs, ensuring that my teams adhere to strict deadlines and client standards.

I am passionate about transitioning back into a data or administrative support role, where I can leverage my skills in data accuracy and project management to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor (Inbound)

Current

Concentrix

Apr 2025 - Present (3 months)

Developing the ability to diagnose and resolve basic technical issues related to products and services, with a focus on clarity and efficiency. Gaining familiarity with handling billing queries, account management processes, and how to guide customers through common concerns with accuracy.

CRM Systems Ticketing Platforms Customer Service Technical Support

General Retail Assistant

Matalan

Oct 2023 - Apr 2025 (1 year 6 months)

Provided personalized assistance to customers by understanding their needs, offering tailored product recommendations, and efficiently processing transactions, ensuring a seamless shopping experience. Proactively managed inventory by tracking stock levels, organizing merchandise, and restocking shelves to maintain product availability and an aesthetically pleasing sales floor.

Customer Service Inventory Management Sales

Project / Team Lead

TechSpeed Digital Services Pvt. Ltd

Mar 2022 - May 2023 (1 year 2 months)

Led and managed multiple data entry projects for clients across diverse industries such as healthcare, finance, retail, pharmaceuticals, and technology, ensuring timely delivery and maintaining a 98%+ accuracy rate. Supervised a team of data entry associates, effectively delegating tasks, setting clear goals, and ensuring adherence to strict deadlines for project completion.

Data Entry Project Management Team Leadership Quality Control Training Programs performance reporting Client Communication

Data Process Associate

TechSpeed Digital Services Pvt. Ltd

Jan 2021 - Mar 2022 (1 year 2 months)

Processed and validated large volumes of financial data for a business analytics client, maintaining an accuracy rate exceeding 98%. Identified, analyzed, and rectified data discrepancies, ensuring compliance with financial regulations and company standards.

Data Processing Data Validation Quality Assurance Data Integrity Database Management Workflow Optimization Cross Functional Collaboration

Junior Architect

Studio Adroit Architects

Oct 2018 - Oct 2020 (2 years)

Generated comprehensive construction drawings including site plans, recalculated measurements, floor plans, sections, elevations, schedules, and reflective ceiling plans. Prepared and maintained various architectural drawings and illustrations to ensure alignment with client needs and project goals.

Architectural Design Autocad Project Coordination Design Concepts Drafting

Intern

Studio Adroit Architects

Jan 2017 - Jan 2018 (1 year)

Generated detailed technical drawings for residential projects, including site plans, floor plans, sections, elevations, and details. Conducted case studies and documented project processes, contributing to project analysis and documentation.

Documentation Regulatory Compliance Autocad

Education

Degrees, certifications, and relevant coursework

RTMN University

Bachelor of Architecture, Architecture

Studied multifunctional buildings for the thesis. Focused on modules such as Construction, Technology & Materials, Building structures, Building Services, and Architectural design.