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sonali damle

@sonalidamle1

HR Operations Specialist at Citco Shared Service Pvt Ltd, maintaining 99%+ accurate HR records across EMEA and APAC in SAP SuccessFactors and Workday.

Germany

Message

At Citco Shared Service Pvt Ltd, I maintained employee master data and digital personnel records in SAP SuccessFactors and Workday with 99%+ accuracy across EMEA and APAC. I supported audit-ready, GDPR-compliant records and handled German payroll topics including KUG, B2A, bAV and working time models.

I reviewed HR case and ticket trends to identify recurring issues and root causes, then resolved process and system-related issues for employees and managers. I also built SOPs and manager guidance, delivered training on HR policies and system usage, and created HR reports and analyses in Excel.

Earlier, at Ogee Studio India Pvt Ltd, I worked with SAP HCM Payroll and time management and supported hiring, onboarding and HR administration. At L&T Infotech, I supported UAT and testing for a Workday Talent Acquisition implementation and managed employee data across SAP SuccessFactors and ATS platforms.

Experience

Work history, roles, and key accomplishments

HR Operations Specialist

Citco Shared Service Pvt Ltd

Aug 2022 - Jun 2026 (3 years 10 months)

Maintained employee master data and digital personnel records with 99%+ accuracy in SAP SuccessFactors and Workday, supporting HR system data quality and audit-ready, GDPR-compliant records across a multi-country landscape. Handled German payroll topics and supported employee relations cases, including cooperation with the works council.

SAP SuccessFactors Workday GDPR HR Data Quality German Payroll KUG B2A BAV Working Time Models Employee Relations Work Council SOPs Process documentation Manager Training HR Reporting Excel

HR Executive

Ogee Studio India Pvt Ltd

Nov 2021 - Jul 2022 (8 months)

Worked with SAP HCM Payroll and time management and maintained HR records in Workday and the ATS, ensuring data integrity and GDPR-compliant record keeping. Identified process bottlenecks and implemented process improvements that raised consistency, accuracy and efficiency.

SAP HCM Payroll SAP Time Management Workday ATS GDPR Data Integrity Process Improvement Compensation Employee Engagement Learning and Development

HR Trainee

L&T Infotech

May 2021 - Nov 2021 (6 months)

Supported UAT and testing for a Workday Talent Acquisition module implementation in a technology-oriented environment, providing feedback to the project team. Managed employee data across SAP SuccessFactors and ATS platforms with 99%+ accuracy.

Workday UAT Testing SAP SuccessFactors ATS GDPR Onboarding Employment Contracts

Education

Degrees, certifications, and relevant coursework

Hiraben Nanavati Institute of Management (Cummins College)

Master of Business Administration, Human Resource and International Business

2019 - 2021

Master of Business Administration in Human Resource and International Business from Hiraben Nanavati Institute of Management (Cummins College) from 2019 to 2021.