Somto Emmanuella
@somtoemmanuella
I coordinate patient intake, follow-up, triage, and care across high-volume healthcare settings.
CanadaWhat I'm looking for
I've supported patients at Barnaeto Clinic & Pharmaceuticals and Health Plus through intake, scheduling, follow-up, education, and coordinated care.
I manage high-volume phone, email, live-chat, and fax interactions, helping patients resolve concerns, access appointments, and stay engaged in their care.
I gather medical and medication histories, maintain accurate electronic patient records, coordinate referrals and laboratory services, and escalate clinical and medication-safety concerns appropriately.
I bring empathetic communication, active listening, sound judgement, and organized follow-through to sensitive patient situations while improving workflows and patient experience.
Experience
Work history, roles, and key accomplishments
Community Health Support Volunteer
Lifting Hands Charity Foundation Nigeria
May 2013 - Present (13 years 4 months)
Supported community health programs through participant outreach, activity coordination, health education, and follow-up.
Patient Care Representative
Barnaeto Clinic & Pharmaceuticals Ltd.
Jan 2023 - Jul 2026 (3 years 6 months)
Managed patient intake, scheduling, and follow-up, providing education on prescribed therapies including medical cannabis. Maintained EMR records and escalated clinical or safety concerns appropriately.
Patient Care Coordinator
Health Plus
Jun 2022 - Dec 2024 (2 years 6 months)
Coordinated patient intake, referrals, and follow-ups, collaborating with healthcare professionals to support continuity of care. Provided high-volume customer service and maintained accurate electronic records.
Patient Care Specialist
Hospital Management Board
Jan 2020 - May 2022 (2 years 4 months)
Provided patient care support in a hospital management setting, assisting with patient needs and coordination.
Education
Degrees, certifications, and relevant coursework
WeRPN
De-escalation Strategies, De-escalation Strategies
Completed De-escalation Strategies training in September 2026.
Madonna University
Bachelor of Pharmacy, Pharmacy
Bachelor of Pharmacy degree from Madonna University, Elele, Nigeria, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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