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Nwuna Emelda

@nwunaemelda

Patient Support Specialist at Anti-Retroviral clinic Afikpo, coordinating referrals and follow-ups while handling 50–80 patient calls daily.

Nigeria

Message

At Anti-Retroviral clinic Afikpo, I handle inbound and outbound patient calls, share information about services, and follow up on appointments. I also coordinate referrals to the laboratory and document patient interactions while maintaining confidentiality.

As a Patient Care Coordinator at Mater Misericordiae Hospital, I coordinated appointments and patient routing for 50–80 patients per clinic day. I supported patient intake, provider calendars, and communication with healthcare teams, and completed 15+ SOAP documentation entries per day.

At Saint Theresa Hospital, I scheduled approximately 60–80 patient appointments per day and maintained patient and appointment records. My nursing education and HIPAA Compliance Training support my work with clinical information and patient care.

Experience

Work history, roles, and key accomplishments

Current

Patient Support Specialist

Current

Anti-Retroviral Clinic Afikpo

Dec 2025 - Present (10 months)

Managed 50–80 outbound patient calls daily, handled inbound inquiries, and coordinated referrals to the laboratory for testing.

Patient Communication Inbound Calls Outbound Calls Referral Coordination Documentation Patient Confidentiality

Patient Care Coordinator

Mater Misericordiae Hospital

Nov 2022 - Nov 2025 (3 years)

Coordinated appointments and patient routing for 50–80 patients per day, managed provider calendars, and maintained accurate patient records and documentation.

Patient Care Coordination Appointment Scheduling Provider Calendars Patient Intake Medical Documentation SOAP Insurance Verification HIPAA PHI Communication Skills

Medical Scheduler

Saint Theresa Hospital

Oct 2020 - Nov 2022 (2 years 1 month)

Scheduled and coordinated 60–80 patient appointments per day, managed patient records, and communicated with patients regarding scheduling and follow-up.

Appointment Scheduling Patient Communication Medical Documentation Electronic Health Records (EHR EMR)HIPAA compliance Time Management Attention To Detail