Somila Tshangela

Responsible for reviewing proposed presentation topics for conferences, sourcing potential speakers, and maintaining client relationships. Ensured alignment with event themes and evaluated the relevance of submitted topics.

Assisted in drafting press releases, monitoring media coverage, and providing administrative support. Managed social media accounts and contributed to communication strategies and event organization.

Converted leads into sales using a CRM tool, negotiated contracts, and maintained customer data. Participated in sales meetings and met sales targets while handling customer inquiries.

Coordinated project implementation in the coal and mining sector, maintained documentation, organized meetings, and facilitated communication among stakeholders. Monitored project timelines and supported resource allocation.

Assisted customers in navigating the website, resolved account issues, and collaborated with development teams to address challenges. Ensured customer satisfaction through effective communication.

Completed a Teaching English as a Foreign Language (TEFL) course, equipping with skills to teach English to non-native speakers.

Completed an Advanced Diploma in Public Relations and Communication Management, focusing on strategic communication, media relations, and public engagement.

Earned a Diploma in Public Relations and Communication Management, covering essential skills in communication strategies and public relations practices.

Achieved a Senior Certificate (Grade 12), demonstrating foundational knowledge and skills necessary for further education.