Open to opportunities

Nthateng Mofokeng

@nthatengmofokeng1

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Communications professional focused on public sector messaging and stakeholder engagement.

South Africa

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What I'm looking for

I seek a public-sector communications role where I can drive clear government messaging, engage stakeholders, manage social media and events, and grow in strategic communications within a collaborative, mission-driven team.

I am a dedicated communications professional with experience supporting government programs through clear, transparent, and impactful messaging. I have hands-on experience in content development, media coordination, social media management, and event branding gained through internships in provincial departments and roles in the private sector.

My work includes writing articles and newsletters, managing departmental social channels, producing promotional and branding materials, organizing exhibitions and events, and conducting community visits to identify information needs. I also have customer-facing experience in call centre roles where I handled inquiries, captured records, and ensured quality in claims processing.

I bring strong interpersonal skills, desktop design and layout (InDesign) capabilities, and a commitment to building trust and informed public participation through effective communication and stakeholder engagement.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Medscheme

Jan 2021 - Aug 2023 (2 years 7 months)

Handled outbound calls for GEMS clients, captured scripts and lab results, and resolved customer queries telephonically while prioritizing and indexing casework to improve call resolution efficiency.

Customer Service Prioritization CRM Telephone Quality Assurance

Claims Assessing Clerk

Medscheme

Jan 2019 - Dec 2020 (1 year 11 months)

Pre-assessed and accurately captured claims data, maintained claim records and performed quality checks to ensure claims processing accuracy and compliance.

Data Entry & Compliance Attention To Detail Administrative Support

Communication Intern

Gauteng Department of Roads and Transport

Jul 2017 - Jul 2018 (1 year)

Developed and managed marketing information, coordinated stakeholder relations, organized corporate events, produced content and photography for the departmental website, and managed social media channels.

Content Development Stakeholder Engagement Event Planning Social Media Management Photography Writing Editing

Communication Intern

Gauteng Department of Community Safety

Oct 2016 - Jul 2017 (9 months)

Produced promotional materials and marketing information, organized exhibitions and community visits to assess information needs, managed branding for events, and prepared monthly and quarterly reports.

Promotional Materials Community Outreach Marketing Report Writing Stakeholder Engagement Administration