Durga Mall
@durgamall
I lead customer operations, e-governance delivery, banking services, and wealth management relationships.
IndiaWhat I'm looking for
I currently partner with leading fund houses and Prudent Corporate Ltd. as an Independent Financial Advisor, offering mutual fund and wealth management solutions. I maintain investor databases using Kfintech and 360degree and improve relationship workflows through Prudent Partners Desk.
Previously at Tata Consultancy Services, I led day-to-day Passport Seva Kendra operations in Guwahati, managing a 23-member frontline team and supporting seamless e-governance service delivery. I worked with Regional Passport Officers and senior government staff, resolved escalations, monitored productivity, and managed financial and administrative operations.
My earlier banking, customer support, and investor relations experience includes HDFC Bank, Aditya Birla Money Mart, and Karvy Computershare. I bring practical experience in account services, mutual funds, audit compliance, cross-selling, grievance redressal, and high-volume customer service.
Experience
Work history, roles, and key accomplishments
Independent Financial Advisor
Prudent Corporate Ltd
Partnered with leading fund houses and Prudent Corporate Ltd to offer mutual funds and wealth management solutions. Maintained investor databases using CRM platforms and optimized client relationship workflows.
Oversaw day-to-day operations of the Passport Seva Kendra, managing a team of 23 members. Ensured high citizen satisfaction, collaborated with government officials, and handled financial and administrative aspects.
Deputy Manager – Personal Banker
HDFC Bank Ltd
Jul 2011 - Nov 2011 (4 months)
Managed customer service and provided product information to walk-in clients. Handled account opening for various accounts and executed cross-selling of banking channels.
Customer Support Manager
Aditya Birla Money Mart Ltd
Dec 2007 - Nov 2010 (2 years 11 months)
Managed customer support operations, ensuring high-quality service delivery and customer satisfaction.
Investor Relations Officer
Karvy Computershare Pvt. Ltd
Sep 2006 - Dec 2007 (1 year 3 months)
Handled investor relations, providing support and information to investors regarding their investments.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Bachelor of Commerce, Accountancy
2001 - 2004
Grade: 55%
Completed Bachelor of Commerce with Accountancy Honors, achieving 55%.
Central Board of Secondary Education
Senior Secondary Certificate, General Studies
2000 - 2001
Grade: 66%
Completed AISSCE (10+2) with 66%.
Central Board of Secondary Education
Secondary School Certificate, General Studies
1998 - 1999
Grade: 52%
Completed AISSE (10) with 52%.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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