Open to opportunities

Sohair Ramzy

@sohairramzy

Senior operations leader optimizing workflows, client success, and cross-functional execution in high-growth environments.

Egypt

Message

What I'm looking for

I’m looking for a high-ownership operations role where I can align teams to KPIs and SLAs, improve processes with data, and partner directly with leadership on growth, customer experience, and scalable infrastructure.

I’m an Operations Manager who brings hands-on execution and strong leadership to high-pressure, fast-paced environments. At UpSales LLC (Remote), I owned end-to-end client communication and success as the operational point of contact for founders and partners—resolving escalations and translating business goals into executable workflows. I built operational infrastructure from the ground up (SOPs, QA systems, onboarding sequences, recruiter pipelines, and reporting structures), then used performance metrics, revenue and conversion trends, and milestone tracking to stabilize delivery and reduce execution risk.

Earlier, I managed hiring workflows, onboarding timelines, and internal training rollouts while coordinating marketing asset creation using Flodesk, Follow-Up Boss, and FlexMLS. I’ve also led service desk and technical projects by tracking incident workflows, aligning escalations with SLA targets and internal KPIs, and maintaining process documentation and internal technical guides, and I’ve handled day-to-day operations including staffing schedules, inventory delivery timelines, and HR documentation.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Goldbar LLC

Jan 2024 - Jan 2025 (1 year)

Managed hiring workflows, onboarding timelines, and internal training rollouts. Coordinated marketing asset creation and client operations using Flodesk, Follow-Up Boss, and FlexMLS.

Onboarding Training Roll Out Landing Page Operations Flodesk Client Operations

Service Desk Team Lead

Atos

Jan 2023 - Jan 2024 (1 year)

Tracked incident workflows and managed resolution cycles across global support teams. Created process documentation, aligned escalations to SLA targets and internal KPIs, and supported technical projects.

Incident Management Team Leadership Escalations Technical Documentation Workflow Management

Operations Coordinator & PA

BoneTrax

Jan 2021 - Jan 2022 (1 year)

Coordinated cross-department tasks, calendars, and client communication while overseeing recurring project updates and follow-ups. Managed logistics for executive travel and project meetings and supported reporting.

Calendar Management Executive Support Client Communication Project Follow Ups Logistics Planning Reporting

Junior Operations Manager

The Nail Factory

Jan 2017 - Jan 2020 (3 years)

Managed daily workflows, staffing schedules, and team performance tracking. Coordinated with vendors, tracked inventory delivery timelines, and supported employee onboarding and HR documentation.

Operations Management Workforce Scheduling Performance Tracking Onboarding HR Documentation Workflow Management

Private Assistant / Project Support

Egyptian Food Bank

Jan 2012 - Jan 2013 (1 year)

Scheduled executive meetings, coordinated reports, and tracked stakeholder tasks. Supported donor event planning and follow-up coordination while managing internal timelines and high-level communications.

Executive Support Scheduling Stakeholder Management Donor Events High Level Communication

Account Exec & Outreach Coord

Millennium Creative Kids Academy

Jan 2011 - Jan 2012 (1 year)

Led school outreach and tracked partnership development pipelines. Coordinated service delivery timelines with school stakeholders, reported outreach progress, and closed education partnership deals.

Outreach Education Sales Closing

Senior Operations Manager

UpSales LLC

Jan 2025 - Present (1 year 3 months)

Owned end-to-end client communication and success, resolving escalations and translating business goals into executable campaign workflows. Built scalable operational infrastructure (SOPs, staffing frameworks, QA systems) and led cross-department coordination using performance metrics to meet KPIs and SLAs.

Client Success Escalation Management Workflow Optimization SOP Development Executive Reporting

Operations & Data Coordinator

NPG Associates

Managed task queues and client data workflows using ARC and internal tools, ensuring accurate records and documented processes. Tracked timelines and flagged blockers to support timely project delivery.

Arc Workflows Blocker Management Client Operations Project Coordination