Open to opportunities

Mostafa Ashraf

@mostafaashraf1

Message

I build scalable remote operations systems that improve team performance, accountability, and customer outcomes.

Egypt

Message

What I'm looking for

I'm looking to lead and improve fast-paced operations, building scalable workflows, developing teams, strengthening accountability, and improving customer and business outcomes.

I've led remote operations for Novara Construction, Detox Organics, Digital Marketing Advisors, Suntuity LLC, and retail e-commerce ventures, overseeing teams, workflows, staffing, and customer operations.

I build scalable processes for recruiting, training, scheduling, CRM documentation, quality assurance, KPI reporting, and performance management to strengthen accountability, service quality, and execution.

Experience

Work history, roles, and key accomplishments

Director of Operations

Novara Construction

Jan 2025 - Jan 2026 (1 year)

Directed day-to-day operations for remote appointment-setting and support teams serving home-improvement campaigns. Oversaw appointment setters, team leads, quality assurance, dispatch, recruiting, training, scheduling, and performance management.

Appointment Setting CRM KPI Tracking Quality Assurance Recruitment Training Scheduling Performance Management Process Improvement

Director of Operations

Detox Organics

Jan 2022 - Jan 2025 (3 years)

Oversaw business operations across customer experience, team management, e-commerce support, internal processes, and administrative workflows. Managed staffing, training, performance expectations, and day-to-day operational priorities.

Customer Experience Team Management E commerce Support Process Development Reporting Cross functional Coordination

Director of Operations

Digital Marketing Advisors

Sep 2021 - Jun 2024 (2 years 9 months)

Directed company operations, workforce planning, team structure, performance management, and internal processes. Built scalable workflows for client delivery, recruiting, onboarding, training, reporting, and day-to-day team management.

Operations Leadership Workforce Planning Performance Management Process Improvement Recruitment Onboarding Training Reporting Automation

Operations Manager

Retail E-Commerce Ventures

Feb 2022 - Jan 2024 (1 year 11 months)

Supported and managed daily operations in a fast-paced retail e-commerce environment. Coordinated customer support, internal workflows, team coverage, escalations, and operational priorities.

E Commerce Operations Customer Support Workflow Coordination Team Management Process Improvement Training

Operations Manager

Suntuity LLC

May 2022 - Dec 2023 (1 year 7 months)

Managed project and operational workflows, communication plans, resources, timelines, and internal processes. Analyzed management and technical processes to identify operational issues and ensure work was delivered as expected.

Project Management Process Analysis Stakeholder Coordination Reporting Budgeting Scheduling Resource Planning