Sofia Stiffoni

Coordinated team and daily activities, planned shifts, and supported staff training. Managed sales in a high-flow international clientele context, visual merchandising, stock, and shipments via Cegid.

Provided personalized assistance to Spanish and international clientele in a high-tourist retail context. Managed sales, visual merchandising, stock, and shipments via Cegid.

Handled customer service, sales, bar and dining room management, stock, reservations, cash closing, and TPV management.

Planned and developed corporate communication and promotion strategies, managed and analyzed websites and social media, planned events, and performed social media training and copywriting.

Organized and managed fairs and events.

Managed the administrative part of the residence.

Managed the switchboard, administrative part of the hotel, guest reception and interaction, and event organization.

Bachelor's degree in Sciences and Techniques of Graphic and Multimedia Communication, covering semiotics, advertising, media history, creative thinking, art history, graphic design, sociology, pedagogy, law, statistics, and psychology.

Participated in a workshop where students worked with real clients on a project within a tight timeframe.

English language certification.

Diploma from Liceo Linguistico, with studies in Italian, English, Spanish, German, history, philosophy, mathematics, and sciences.

Spanish language certification.