Open to opportunities

Sofia Rosario

@sofiarosario

Message

Office Services Associate focused on client relations, reprographics, and confidential document production.

United States

Message

What I'm looking for

I’m looking for a role where I can own client satisfaction and high-volume workflows—reprographics, document production, and confidential handling—while partnering with teams and vendors to improve quality, streamline operations, and support training.

I’m an Office Services Associate who thrives in fast-paced environments where accuracy, confidentiality, and client satisfaction matter. Across high-volume reprographics and print workflows, I coordinate requests end-to-end while building strong client relationships and improving materials as needed.

Earlier in my career, I served as a Reprographics Associate/Operator and then Reprographics Supervisor, managing document production, assigning tasks to operators, maintaining workflow schedules, and performing quality assurance to ensure every deliverable is correct and presentation-ready. I also partnered with executive staff to enhance marketing materials and provided feedback to raise quality.

As a Client Relations Manager, I became the primary point of contact for clients—resolving inquiries quickly, coordinating with vendors and the facility team for conferences/meetings (including A/V and catering), and setting clear expectations. I’ve also developed training materials for team members and annual internship programs, and earlier supported an IBD team through calendar management, travel arrangements, and expense reports.

Experience

Work history, roles, and key accomplishments

Office Services Associate

RR Donnelley/Moelis & Co.

Apr 2022 - Nov 2025 (3 years 7 months)

Coordinated high-volume reprographics and print requests while maintaining confidentiality for client materials. Managed courier/delivery logistics, performed quality assurance, and supported clients by suggesting upgrades to printed materials.

Reprographics Coordination Quality Assurance Client Relationship Management Confidentiality Microsoft Office Suite Customer Service

Client Relations Manager

Forrest Solutions

Feb 2019 - Feb 2022 (3 years)

Served as the primary point of contact for clients, ensuring satisfaction through prompt resolution of inquiries and proactive expectation management. Coordinated vendors and facility resources for conferences/meetings, including A/V and catering, and created training materials for team members and internship programs.

Client Relationship Management Vendor coordination Customer Service Workflow And Expectation Management

Reprographics Supervisor

Canon/Stifel Financial

Nov 2015 - Feb 2019 (3 years 3 months)

Supervised high-volume client document production with a strong focus on confidentiality and quality assurance. Assigned tasks to operators, maintained workflow schedules, and supported executive-facing materials with feedback to improve marketing collateral and presentation.

Reprographics Supervision Quality Assurance Team Task Assignment Confidentiality Executive Communication Marketing Collateral

Reprographics Associate/Operator

Morgan Stanley

Jul 2007 - Nov 2015 (8 years 4 months)

Created and reviewed client pitch books and meeting materials for internal and external conferences. Maintained daily workflow records, handled confidential meeting materials, resolved job-related issues, and supported operational improvements and departmental training.

Meeting Materials Production Confidential Materials Handling

Administrative Assistant / Intake Specialist

Lehman Brothers

Mar 2005 - Jun 2007 (2 years 3 months)

Provided administrative support to the IBD team in a fast-paced environment, managing calendars, travel arrangements, and expense reports for MDs. Prioritized urgent tasks, handled inquiries, and resolved workflow issues while maintaining clear communication to streamline operations.

Administrative Support Calendar Management Travel Coordination Expense Reporting Prioritization Workflow Issue Resolution Microsoft Office Suite