Snoop Snoop
@snoopsnoop
Dedicated customer service representative with a strong tech background.
What I'm looking for
I am a dedicated and hardworking individual with a strong background in customer service and technology. My experience spans various roles where I have honed my skills in assisting clients, particularly in the cryptocurrency sector. I pride myself on being a good timekeeper and a fast learner, always eager to acquire new skills and knowledge.
Throughout my career, I have worked in dynamic environments, providing support to clients in online casino platforms and cryptocurrency trading. My role as a Team Leader at Lucky Fortune Shuangma allowed me to not only assist clients but also train new employees, ensuring they were well-versed in the procedures of buying crypto assets. I believe that effective communication and a friendly demeanor are key to resolving issues and enhancing customer satisfaction.
With a Bachelor of Science in Information Technology, I possess a solid foundation in programming and computer literacy. I am proficient in Microsoft Office applications and have experience in data encoding and website management. I am looking forward to leveraging my skills and experiences in a challenging new role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Wbridges
Feb 2024 - Dec 2024 (10 months)
Assisted online casino platform players with inquiries regarding various events. Resolved player account issues and processed deposits and withdrawals efficiently.
Customer Service Representative
Brickhart Technology Incorporated
May 2022 - Nov 2022 (6 months)
Identified and engaged potential clients interested in cryptocurrency investments, explaining platform benefits. Provided comprehensive support to clients navigating trading and mining platforms.
Customer Service Representative/Team Leader
Lucky Fortune Shuangma
Mar 2020 - Oct 2021 (1 year 7 months)
Assisted clients with purchasing crypto assets like USDT and guided them through crypto trading procedures. Trained new employees on crypto asset acquisition and familiarization with crypto exchanges.
Data Encoder
Jin Shen Long
May 2019 - Oct 2019 (5 months)
Managed website appearance and published various articles on company websites. Collaborated effectively with team members on content management tasks.
Education
Degrees, certifications, and relevant coursework
Cavite State University Carmona Campus
Bachelor of Science, Information Technology
Studied Information Technology, gaining proficiency in Microsoft Word, Excel, and PowerPoint. Developed programming skills in Visual Basic, C++, and JAVA.
General Mariano Alvarez Technical High School
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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