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Snigdha Cannaught

@snigdhacannaught

Global Client Partner at Sonata Software growing a Fortune-15 GCC account and expanding Azure AI engagements.

India
Message

At Sonata Software, I own the P&L and growth strategy for a Fortune-15 client’s GCC in India. I expanded and retained a $1.7M ACV Azure AI engagement while sustaining 5/5 CSAT, and delivered 91% account revenue growth from FY24 to FY25.

I’m also driving a $30M TCV AI-mobilization opportunity and lead and mentor four client partners in India. My work spans executive relationships, account planning, proposals, and customer success programs across seven geographies.

At Mu-Sigma Inc., I managed a $4M analytics portfolio for a sportswear brand’s GCC and led analytics engagements focused on paid-search ROI. I also mentored associates and led a team of decision scientists based in India.

Earlier, at Amazon Pay, I worked on merchant onboarding, customer and merchant support metrics, and product adoption. At Accenture and TCS, I supported business analysis and project delivery, and implemented pricing analytics solutions across telecom, aviation, and finance.

Experience

Work history, roles, and key accomplishments

Sonata Software logoSS
Current

Global Client Partner

Sep 2021 - Present (5 years 1 month)

Own full P&L for a Fortune-15 global technology client's GCC in India, driving GTM strategy and account growth. Led AI-mobilization opportunities and expanded Azure AI engagements while mentoring a team of client partners.

UC

HOA Board President

US Townhomes Community

Jun 2019 - Sep 2022 (3 years 3 months)

Led annual HOA budget planning and ratification, oversaw execution of contracts and legal documents, and served as primary liaison with the property manager. Converted potential leads to projects exceeding $50K in value for the HOA.

PE

Caregiving Break

Personal

Jun 2017 - Aug 2021 (4 years 2 months)

Took a planned career break for family caregiving responsibilities.

AP

Program Manager for Sellers, Customer Experience & Success

Amazon Pay

Jul 2014 - Jul 2015 (1 year)

Authored internal press release documents to simplify merchant onboarding and collaborated with field sales and marketing teams to drive product adoption. Developed global customer service metrics and drove process improvements that eliminated approximately $50K per month in fraud and bad-debt discrepancies.

SU

Corporate Volunteer

Support

Sep 2008 - May 2010 (1 year 8 months)

Led CSR fundraising drives at TCS supporting a local NGO focused on street children. Conducted weekly Hindi and English tutoring sessions for underprivileged children.

Education

Degrees, certifications, and relevant coursework

IH

Indian School of Business (ISB), Hyderabad

Executive Program, Strategy and Leadership

Pursuing an Executive Program in Strategy and Leadership, expected to complete in June 2027.

VU

Veermata Jijabai Technological Institute (VJTI), Mumbai University

Bachelor of Engineering, Electrical Engineering

Completed Bachelor of Engineering in Electrical Engineering from VJTI, Mumbai University in 2006.

Tech stack

Software and tools used professionally

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