Snezhana Trachuk

CEO at Qualiteam.ai — an AI platform that helps companies evaluate and improve the quality of customer-facing conversations at scale.

My role includes product strategy, go-to-market, client discovery, partnerships, and shaping how Qualiteam helps businesses reduce risk, improve communication quality, and identify revenue and coaching opportunities across real conversations.

- Built and led the VIP Support team, taking full ownership of hiring, onboarding, training, and people management.

- Designed and implemented a team motivation and incentive system, aligned with business objectives, performance metrics, and individual growth, resulting in increased engagement and productivity.

- Defined and cascaded key goals and performance targets (OKRs/KPIs) for the team, en

Providing a high level of service to VIP clients. Customer retention, creating project loyalty and a positive public image of the brand. Analysing and evaluating business processes. Driving projects forward.
- Communicating with key clients and delivering results for clients
- Analysing and estimating financial outcomes
- Working in Jira, Confluence, Bitrix, Excel
- Staff training

- Customer Service Excellence
- Problem Resolution
- Effective Communication
- Empathy and Patience
- Multichannel Support (email, chat)
- Conflict Resolution

Proactive sales, full customer support, processing contracts. Scheduling and organisation tours.
- Booking and sales tour, negotiating contracts
- Scheduling tours
- Guiding tourist groups
- Personnel management
- Dealing with objections

Managing a full recruitment cycle, onboarding and training, workforce analysis, building corporate culture
- Proactive search and recruitment from multiple sources
- Posting vacancies on specialised websites, searching and evaluating CVs
- Conducting telephone interviews, initial interviews, organising subsequent steps, including interviews with line managers and the company director.
- Develop jo

Google Project Management Professional Certificate