SUsneha User
@snehauser3
Detail-oriented Senior Executive with expertise in employee relations.
ZimbabweWhat I'm looking for
I am a detail-oriented and empathetic Senior Executive with hands-on experience in the U.S. staffing industry. I support diverse workforces across client sites and internal teams, leveraging my strong communication and conflict resolution skills to address a wide range of employee concerns. My focus on grievance management and maintaining strong relationships with both contract employees and clients has been pivotal in my career.
Throughout my professional journey, I have demonstrated a proven ability to collaborate with recruiters, account managers, and stakeholder leadership to align employee relations strategies with business goals. My achievements include successfully reducing attrition rates and generating business leads through strategic networking. I am adaptable and enthusiastic about acquiring new knowledge, always looking for opportunities that can help advance my career.
Experience
Work history, roles, and key accomplishments
Senior Executive Employee Relations
DISYS India Technologies PVT LTD
Jun 2022 - Jul 2023 (1 year 1 month)
Served as a contract counsel and subject matter expert for all HR/ER policies to US consultants. Handled complex employee relations matters and investigations, focusing on retention and generating business leads through strategic networking.
Senior Executive Employee Relations
MI Outsourcing Services PVT LTD
Mar 2022 - May 2022 (2 months)
Maintained positive relationships with business consultants in the US while handling complex employee relations matters. Focused on generating business leads through referrals and redeployment.
Employee Relations Executive
Collabera Services PVT LTD
Jul 2019 - Mar 2022 (2 years 8 months)
Established strong relationships with consultants and clients, managing complex employee relations cases. Implemented retention strategies that significantly decreased attrition rates and improved overall satisfaction.
Freelancer
Abacus Xperts LLC
Jan 2019 - May 2019 (4 months)
Collaborated with a digital marketing start-up on website design and development. Created comprehensive digital marketing strategies and managed teams to ensure client satisfaction.
Process Associate
United E Services PVT LTD
Nov 2017 - Nov 2018 (1 year)
Led a team for B2B digital marketing services, handling supervisor calls and managing Google listings. Responsible for generating invoices and ensuring client satisfaction.
Education
Degrees, certifications, and relevant coursework
St. Xavier's College Ranchi
Bachelor of Arts, Mass Communication
2014 - 2017
De Nobili School Maithon
12th Grade, Commerce
2011 - 2013
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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