Snehal Vibhandik
@snehalvibhandik
I retain and grow client relationships across fintech, financial services, and digital media.
IndiaWhat I'm looking for
At Rediff.com, I manage corporate, retail, and reseller renewals for email, domain, and hosting services, targeting 80%+ conversion rates while delivering operational dashboards and loss analyses.
I've built long-term client relationships at Tingl and CoinDCX, resolving concerns, increasing engagement through cross-selling, and turning client feedback into service and product improvements. At Tingl, I also coached a team of 10–15 members and developed service-quality and productivity reporting.
My financial-services experience at Canara Bank Securities includes client trade execution across NSE and BSE, demat servicing, and KYC and documentation compliance.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Rediff.com India Ltd
Jun 2024 - Present (2 years 2 months)
Manage client renewals for email, domains, and hosting services, achieving 80%+ conversion rates. Prepare operational reports and collaborate with internal teams to resolve escalations.
Education
Degrees, certifications, and relevant coursework
Royal College of Arts, Science & Commerce
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree, gaining foundational knowledge in commerce and business studies.
Institute of Company Secretaries of India
CS Executive, Company Secretaryship
Completed the CS Executive program, developing expertise in corporate law, governance, and secretarial practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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