Snehal Kamble
@snehalkamble
I resolve high-volume customer grievances accurately while protecting sensitive data.
IndiaWhat I'm looking for
At Mphasis, I resolved beneficiary inquiries and grievances in a high-volume call center environment with 98% accuracy.
I documented sensitive enrollment requests, complaints, and grievances in web-based systems while following strict data-privacy protocols.
I partnered with cross-functional teams to identify service gaps, improve resolution speed, and maintain program policy adherence.
I also participated in quality monitoring to assess call performance and surface actionable service improvements. I bring analytical thinking, attention to detail, and adaptability to customer operations.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
Mphasis
Jul 2022 - Sep 2023 (1 year 2 months)
Resolved beneficiary inquiries and grievances in a high-volume call center environment with 98% accuracy. Documented sensitive requests in web-based systems while maintaining data-privacy protocols and collaborating with cross-functional teams to improve resolution speed.
Education
Degrees, certifications, and relevant coursework
Sinhgad Institute of Technology
Bachelor of Engineering, Engineering
Grade: CGPA 7.68 (First Class)
Bachelor of Engineering degree from Sinhgad Institute of Technology, Lonavla, Pune, with a CGPA of 7.68 (First Class).
Maharashtra State Board
HSC, General
Grade: 57.64%
Completed HSC (General) from Maharashtra State Board with 57.64%.
Maharashtra State Board
SSC, General
Grade: 90%
Completed SSC from Maharashtra State Board with 90%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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