Skylar Wilhoite
@skylarwilhoite
Versatile DevOps and Cloud Support Specialist with 9 years of experience.
What I'm looking for
I am a versatile DevOps and Cloud Support Specialist with over 9 years of experience in the healthcare, logistics, and customer service sectors. My expertise lies in leveraging cloud technologies and automation tools to streamline workflows and drive results in fast-paced environments. I have a proven track record of leading cross-functional teams and optimizing processes to enhance service quality and efficiency.
Throughout my career, I have successfully reduced onboarding time by 25% and improved patient compliance through data-driven education initiatives. My experience as a Dispatch Manager allowed me to cut delays by 40% and maintain a 98% on-time delivery rate by effectively coordinating schedules across multiple states. I am passionate about using technology to solve complex problems and enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Health Care Specialist
Alorica
Sep 2024 - Present (9 months)
Reduced onboarding time by 25% through process optimization. Increased patient compliance by implementing data-driven education improvements. Used feedback tools to adapt workflows and enhance service quality.
Dispatch Manager
On Point Transport LLC
Mar 2022 - Sep 2024 (2 years 6 months)
Cut delays by 40% and saved fuel costs using real-time logistics data. Maintained 98% on-time delivery by coordinating schedules across multiple states. Led adoption of dispatch tracking tools, improving transparency and reporting.
Customer Service Representative
AAFES
Jan 2021 - Aug 2023 (2 years 7 months)
Achieved 30% year-over-year customer retention by delivering consistent support. Trained and mentored over 10 team members, reducing new hire ramp-up time by 40%. Maintained audit-ready CRM systems and documentation with 100% accuracy.
Director of Operations
Number One Fan Sports
Jan 2016 - Nov 2022 (6 years 10 months)
Reduced inventory shrinkage by 60% through automation and SOPs. Tripled order fulfillment speed with redesigned workflows. Led cross-department teams to drive operational efficiency and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Edmond Santa Fe High School
High School Diploma, General Studies
Completed a comprehensive curriculum covering various academic subjects. Developed foundational knowledge and skills essential for further education and career paths.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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