Open to opportunities

Skylar Huffines

@skylarhuffines

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Dedicated professional with strong organizational and customer service skills.

United States

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What I'm looking for

I am looking for a position in a growing company that fosters personal growth and development.

I am a dedicated professional with a diverse background in customer service and management. My journey began as a Shift Manager at Dairy King, where I honed my skills in providing exceptional customer service and training new employees. This experience laid the foundation for my ability to lead teams effectively and ensure smooth operations.

Transitioning to a role as a Dispatch Coordinator at Sutton Transport, I further developed my organizational skills by scheduling drivers and managing freight logistics. My current position as an Invoice Resolution Analyst has allowed me to refine my communication skills while handling customer disputes and collaborating with various departments. I thrive in fast-paced environments and am committed to continuous personal and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Invoice Resolution Analyst

Current

Sutton Transport

Jan 2023 - Present (2 years 6 months)

Handled customer disputes and communicated with other companies regarding billing issues. Collaborated with supervisors to ensure alignment and assisted the manager with various tasks.

Customer Service Dispute Resolution Communication Organizational Skills Multitasking

Front Desk

V&R Tax

Jan 2024 - Apr 2024 (3 months)

Scanned and sorted documents into proper folders, and entered information into the computer system upon document upload. Demonstrated strong organizational and computer skills.

Document Management Data Entry Organizational Skills Communication

Dispatch

Sutton Transport

Jan 2021 - Dec 2023 (2 years 11 months)

Managed driver schedules, ensured timely terminal arrivals, and coordinated pickups and deliveries. Responsible for routing linehaul freight and overseeing freight loading.

Scheduling Dispatching Logistics Freight Management Communication Routing

Biller

Ef Express

Jan 2019 - Dec 2021 (2 years 11 months)

Assisted with phone inquiries, directing calls to appropriate personnel, and accurately entering bills into the computer system. Demonstrated strong computer skills and attention to detail.

Data Entry Multitasking

Shift Manager

Dairy King

Jan 2015 - Dec 2019 (4 years 11 months)

Provided exceptional customer service in person and over the phone, assisting with orders and training new employees. Responsible for closing the store and ensuring smooth operations.

Customer Service Training Order Taking

Education

Degrees, certifications, and relevant coursework

Breese Central Community High School

High School Diploma, General Studies

Completed general studies curriculum, providing a foundational education across various subjects. Developed essential academic and life skills during the four-year program.

Kaskaskia College

Associate's Degree, Criminal Justice

Undertook coursework in Criminal Justice, gaining knowledge in legal principles, law enforcement, and the justice system. Prepared for potential careers in public safety and related fields.