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Sk Tanjim Md

@sktanjimmd

IT support Associate at PricewaterhouseCoopers Services LLP resolving Microsoft 365 incidents and improving service reliability.

India

Message

At PricewaterhouseCoopers Services LLP, I support Microsoft 365 applications, including Exchange Online, Power Apps, and Power Automate. I troubleshoot user and service incidents and work with engineering teams on complex issues.

For my M365 administration project at PriceWaterhouseCoopers Services LLP, I managed incident lifecycle and change-aligned RITM updates, coordinating remediation of Exchange and mailbox issues. I also analyzed recurring incidents to identify root causes and opportunities to improve service reliability.

At Aditya Birla Real Estate, I used MATLAB to model pump speed-flow relationships and estimate energy savings. The analysis identified three pumps for VFD implementation to support data-backed efficiency decisions.

Experience

Work history, roles, and key accomplishments

Current

Associate

Current

PricewaterhouseCoopers Services LLP

Mar 2026 - Present (7 months)

Provided application and IT support across Microsoft 365, Exchange Online, Power Apps, and Power Automate, ensuring timely resolution of user and service-related incidents. Managed a high volume of weekly support incidents and collaborated with engineering teams to improve service reliability.

Microsoft 365 Exchange Online PowerApps Power Automate Incident Management Troubleshooting SLA ServiceNow Jira

Associate

Aditya Birla Group

Jul 2024 - Mar 2026 (1 year 8 months)

Supported commissioning of Pasaban sheeters and managed PM3 rewinder and A4 plant operations, ensuring SOP compliance and production targets. Monitored equipment performance and coordinated maintenance to minimize downtime.

Operations Management SOP Compliance Equipment Monitoring Maintenance Coordination

MATLAB based energy analysis

Aditya Birla Real Estate

Designed a MATLAB script to calculate energy savings in pumps by analyzing operational parameters. Identified three pumps for VFD implementation by modeling speed-flow relationships and estimating power reduction through simulations.

Matlab Energy Analysis VFD Simulation Data Analysis

M365 Administrator

PricewaterhouseCoopers Services LLP

Troubleshot Exchange Online mail flow and mailbox access issues, resolving incidents within 24 hours while maintaining SLA adherence. Managed end-to-end incident lifecycle and coordinated across engineering teams to remediate 30–50 weekly Exchange/Mailbox issues.

Exchange Online Incident Management Troubleshooting SLA M365 ServiceNow Jira