Anusha Shailesh

I am a results-driven Operations Team Leader and Microsoft 365 Administrator with 6+ years of experience managing teams, streamlining processes, and delivering service excellence. I combine people management with hands-on technical support to meet SLAs and improve operational efficiency.

At DXC Technology I led a team of nine associates, monitored KPIs, conducted regular coaching, and implemented continuous improvement initiatives that reduced case age by 41% within one month and lowered SLA breaches.

As an Associate Professional Engineer at Royal Philips I managed POD activities, resolved complex hardware and software issues across APAC/EMEA/AMEC, supported incident lifecycle in ServiceNow, and contributed to problem management and change processes, earning an FYQ3 Champs award for performance.

I administer Microsoft 365 and SharePoint environments, provide user support and training, and maintain security, retention, and recovery processes. I am data-driven, quality-focused, and committed to mentoring teams and improving customer satisfaction.