At Twinstance Solutions LLP, I coordinate website and digital projects from requirements gathering through delivery. I use Claude and OpenAI to support content creation, customer outreach, and CRM activities, and contribute solution concepts for NexReach and WyntIQ.
I designed AI NexReach for AI calling and customer engagement in the website services business. I defined intended workflows for lead qualification, prospect engagement, quotations and email handling, appointment scheduling, and CRM tracking.
At Open Automation Software, I supported international B2B prospects and customers through product evaluation, onboarding, software access, and ongoing support. I qualified prospects by clarifying their SCADA, HMI, OPC, Industrial IoT, and data logging needs, and coordinated complex issues with technical specialists.
At Marketing Booth, I coordinated customer communication, appointments, and CRM workflows across GoHighLevel, Zoho, and Flowtrack CRM. My experience also includes digital prospect outreach, lead qualification, appointment setting, and CRM activity tracking at Leadz Engine.
