Szymon Kochanowski

I currently work as a Contractor FQA at Keywords Studios, specializing in functional game testing with strong attention to detail. I run regression and exploratory testing, and I focus on bug reproduction and verification to ensure clear, actionable results in a production environment.

Before this, I supported customers as a Customer Sales Advisor at T-Mobile, where I handled outbound calls, identified needs, and delivered sales conversion through careful upselling and cross-selling. I also processed orders, activations, and contract renewals in a CRM system with strict test runs and high data accuracy, while consistently aiming for KPIs and customer satisfaction.

Earlier, I completed a Computer Technician Intern role at KomputerITy, strengthening my troubleshooting and diagnostics mindset. I worked with hardware and software tasks like disassembly and reassembly, OS/driver/firmware updates, malware removal, and support ticket handling—always with clear communication and post-repair quality control.