Looking for a job

Alan Kostrzyński

@alankostrzyski

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I test mobile, PC and VR products and resolve enterprise technical issues.

Poland

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What I'm looking for

I'm looking for software testing work focused on mobile, hardware-integrated or healthcare products, where I can apply hands-on functional QA, clear defect reporting and technical troubleshooting.

I've spent three years testing a major AAA game franchise across Android, PC and VR at Testronic, covering functional behavior, UI/UX, localization, audio, 3D environments and online services.

I create and execute test cases, document defects in Jira, and support regression and iterative testing in Agile/Scrum workflows. I also helped shape early VR testing procedures through creative diagnostic approaches.

At CTDI Poland, I monitored mobile-device service quality through KPI tracking, process audits, Excel reporting and communication with technical teams and corporate stakeholders.

I'm currently providing L1/L2 support at Fujitsu, resolving software, identity, connectivity and endpoint issues across Windows, Entra ID, Microsoft 365, Exchange, VPN/RDP and Intune. I'm particularly interested in mobile, hardware-integrated and healthcare software testing.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Agent

Current

Fujitsu

Dec 2024 - Present (1 year 9 months)

Provided remote L1/L2 technical support for a multinational organization, handling 40-60 tickets per day while meeting SLA targets. Diagnosed and documented software, account, authentication, connectivity, and endpoint issues across Windows, Entra ID, Microsoft 365, Exchange, VPN/RDP, and Intune/MDM environments.

L1 L2 Support Entra ID Microsoft 365 Exchange VPN RDP Intune MDM Active Directory ServiceNow SLA Management Troubleshooting

Junior Quality Engineer

CTDI Poland

Jan 2024 - Dec 2024 (11 months)

Monitored quality of mobile-device service operations through KPI tracking, process audits, and coordination with technical teams. Prepared weekly and monthly quality reports using advanced Excel functions and pivot tables, and presented results to stakeholders in English and Polish.

Quality Assurance KPI Tracking Process Auditing Excel Pivot Tables Technical Documentation Reporting

FQA Technician – Games

Testronic

Oct 2020 - Dec 2023 (3 years 2 months)

Performed functional QA on a major AAA franchise across Android, PC, and VR platforms. Created and executed test cases, reported defects in Jira, and supported iterative testing in Agile/Scrum workflows.