SJ Shah
@sjshah
Dedicated process trainer and quality analyst with diverse experience.
IndiaWhat I'm looking for
I am a dedicated professional with a strong background in customer service and process training. With over four years of experience as a Front Office Graphics Designer at The Guide Sign Age Pvt Ltd, I honed my skills in design and customer interaction, ensuring high-quality service delivery. My journey continued at Infosys, where I worked in both voice and non-voice processes, enhancing my communication and problem-solving abilities.
Currently, I am employed at Unceased Apex Global Pvt Ltd as a Process Trainer and Quality Analyst. In this role, I focus on training new employees, maintaining quality standards, and fostering a positive work environment. My commitment to excellence and my ability to adapt to various roles have been key to my success in the industry. I am eager to bring my skills and experience to a new opportunity where I can contribute to the company's success.
Experience
Work history, roles, and key accomplishments
Process Trainer and Quality Analyst
UnceasedApex Global Pvt Ltd
Apr 2024 - Present (2 years 2 months)
Currently training new hires on various processes and ensuring adherence to quality standards. Conducts quality analysis to improve operational efficiency.
Non Voice Process Associate
Concentrix
Dec 2023 - Feb 2024 (2 months)
Managed non-voice customer interactions and resolved issues efficiently. Responsible for data maintenance and ensuring customer satisfaction.
Voice and Non Voice Process Associate
Infosys
Mar 2022 - Jun 2023 (1 year 3 months)
Handled customer inquiries and issues through both voice and non-voice channels. Focused on problem-solving and building strong customer relationships.
Front Office Graphics Designer
The Guide Sign Age Pvt Ltd
Feb 2018 - Dec 2021 (3 years 10 months)
Designed and produced various graphic materials for clients. Managed front office operations, including customer handling and data maintenance.
Education
Degrees, certifications, and relevant coursework
H S S Frisal
10th, General Studies
Grade: 50%
Completed secondary education with a focus on foundational subjects. Achieved a 50% score in the board examinations.
G H S S Frisal
12th, General Studies
Grade: 58%
Completed higher secondary education. Achieved a 58% score in the board examinations.
Aptech
ACSE Institute Diploma, Computer Science
Grade: 1st Grade
Obtained a diploma from Aptech. Achieved a 1st Grade.
Dr. C V Raman University
BCA Diploma, Computer Applications
Grade: 74%
Completed a Diploma in Computer Applications. Achieved a 74% score.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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