Open to opportunities

Siyanda Zuma

@siyandazuma

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Motivated professional with expertise in bookkeeping and customer service.

South Africa

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a motivated and versatile professional with a strong background in bookkeeping, customer service, and business administration. I hold multiple Higher Certificates in Accounting and Management, as well as TEFL certifications. Currently, I am expanding my skills through the FNB App Academy, where I am receiving training in HTML, CSS, JavaScript, and Python.

Throughout my career, I have demonstrated a proven ability to work in fast-paced environments, lead teams, and manage administrative tasks efficiently. My experience includes delivering exceptional service to over 200 guests per shift as a VIP Waitron at Southern Sun, where I also trained new staff in customer service protocols. Additionally, I have worked as a Retention Specialist, where I analyzed customer behavior and developed effective retention strategies.

Experience

Work history, roles, and key accomplishments

VIP Waitron

Southern Sun

May 2019 - Present (6 years 2 months)

Delivered exceptional service to over 200 guests per shift, ensuring a high level of customer satisfaction. Operated POS and CRM systems accurately and efficiently, and trained new staff in customer service protocols.

Customer Service CRM Systems Staff Training Hospitality Management

Retention Specialist

21st Century Funerals

Jun 2016 - Present (9 years 1 month)

Analyzed customer behavior to develop and implement effective retention strategies. Negotiated contracts and built strong client relationships, contributing to customer loyalty.

Customer Retention Client Relationship Management Contract Negotiation Data Analysis Reporting

Customer Support Agent

Gubo Enterprises

Mar 2015 - Present (10 years 4 months)

Installed and configured systems while managing technical support for clients. Monitored networks and maintained update logs, ensuring system stability and performance.

Technical Support Installation Troubleshooting Software Configuration

Education

Degrees, certifications, and relevant coursework

Boston Business College

Higher Certificate, Bookkeeping

Grade: 98%

Completed a Higher Certificate in Bookkeeping, achieving a high distinction. This program provided a strong foundation in accounting principles and practices.

Boston Business College

Higher Certificate, Business Accounting

Grade: 98%

Obtained a Higher Certificate in Business Accounting, focusing on advanced accounting techniques and financial management. This built upon previous bookkeeping knowledge.

Boston Business College

Higher Certificate, General Management

Grade: 98%

Earned a Higher Certificate in General Management, covering essential management theories and practices. This enhanced leadership and administrative skills.

TEFL Universal

TEFL Certificate, English Language Teaching

Grade: 80%

Completed a 120-hour TEFL Certificate, gaining comprehensive skills in teaching English as a foreign language. This included methodologies for effective language instruction.

TEFL Universal

TEFL Certificate, English Language Teaching

Grade: 80%

Acquired a 60-hour TEFL Certificate, focusing on practical teaching techniques and classroom management. This further developed skills for teaching English.

FNB App Academy

Ongoing Training, Software Development

Currently undergoing training at FNB App Academy, focusing on web development technologies. This includes hands-on experience with HTML, CSS, JavaScript, and Python.