Open to opportunities

Phumla Mkhwanazi

@phumlamkhwanazi

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Enthusiastic professional with strong customer service and administrative skills.

South Africa

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What I'm looking for

I am seeking a challenging role that fosters growth and allows me to leverage my skills in customer service and administration.

I am an enthusiastic and self-motivated individual with a strong work ethic and a proven ability to adapt to various challenging situations. My experience spans across different industries, where I have honed my skills in administration, customer service, and team collaboration. I thrive in team environments and am equally comfortable taking the initiative to solve problems independently.

During my time as an Assistance Supervisor at Propitious Guesthouse, I managed finances, oversaw staff shifts, and ensured the upkeep of the property. My role as an Administration Clerk at Thintani Solutions further developed my organizational skills, where I handled data entry, managed communications, and maintained financial records. Most recently, I worked in business development at Rednovius in the Netherlands, where I provided exceptional customer service and contributed to achieving key performance indicators.

Experience

Work history, roles, and key accomplishments

Business Development Representative

Rednovius

Jan 2023 - Dec 2023 (11 months)

Provided efficient customer service, resolving customer issues and liaising with relevant departments to ensure timely responses. Maintained a high-performance culture by adhering to company KPIs, handling inbound and outbound calls, logging faults, and resolving complaints.

Customer Service Call Center Operations KPIs Sales CRM Systems Troubleshooting

Administration Clerk

Thintani Solutions

Jan 2018 - Dec 2020 (2 years 11 months)

Managed incoming calls and emails, performing data entry and filing for accounts payable, purchase orders, and confidential employee records. Handled package and mail distribution, compiled budget data, and maintained financial records.

Data Entry Accounts Payable Records Management Microsoft Office Google Suite

Assistant Supervisor

Propitious Guesthouse

Jan 2016 - Dec 2018 (2 years 11 months)

Managed administrative tasks including bookkeeping, financial management, and supply procurement. Oversaw general workers' weekly shifts and addressed their complaints, ensuring smooth operations and maintaining the guesthouse's interior and exterior.

Bookkeeping Financial Management Supply Chain Management Team Leadership Facilities Maintenance Administrative Support