Open to opportunities

Siti Diyanah

@sitidiyanah

Message

I support efficient operations through administration, customer service, data management, and writer acquisition.

Indonesia

Message

I've supported academic operations at Program PJJ UIN SSC by managing student and lecturer databases, assisting with scheduling, and creating promotional materials.

At GoodNovel, I led writer acquisition and mentoring from manuscript selection through publication, negotiated contracts, and resolved writer and customer concerns around technical issues, payments, royalties, and publishing processes.

Experience

Work history, roles, and key accomplishments

Administrative & Operations Intern

UIN Siber Syekh Nurjati Cirebon

May 2025 - Sep 2025 (4 months)

Managed and updated student and lecturer databases and supported academic scheduling and administrative tasks. Assisted with daily administrative and operational activities, including creating promotional materials.

Document Management Data Entry Microsoft Office Google Workspace Canva Capcut

Lead Acquisition Editor & Mentor

GoodNovel

Oct 2021 - Aug 2022 (10 months)

Led a team of writers and managed manuscript acquisition from selection to publication. Negotiated contracts and provided guidance and mentoring to selected writers. Handled writer inquiries and complaints related to technical issues, publication processes, and payments/royalties.

Team Leadership Manuscript Acquisition Contract Negotiation Mentorship Customer Service Communication Skills

Customer Service

GoodNovel

Oct 2021 - Aug 2022 (10 months)

Handled customer support chats and responded to inquiries and complaints from editors and writers. Assisted users in resolving issues related to technical problems, publication processes, payments, and other platform-related concerns.

Customer Service Communication Skills Problem Solving Technical Support