Open to opportunities

Sireesha p

@sireeshap

Message

Customer Support Executive at Rassinfotek who handled voice, email, and chat inquiries while meeting SLA requirements.

India

Message

At Rassinfotek, I handled customer inquiries through voice, email, and chat, providing information and solutions for service and account-related concerns.

I resolved complaints and escalations, kept accurate interaction records, and followed up to confirm issues were resolved while meeting SLA and turnaround requirements.

At Z.P.H School, I delivered computer literacy and technical lessons, helping students develop basic technical skills and digital literacy.

Experience

Work history, roles, and key accomplishments

Computer Teacher

Z.P.H School

Sep 2021 - Oct 2023 (2 years 1 month)

Delivered computer literacy and technical lessons to students, simplifying complex topics and developing digital literacy. Managed classroom inquiries and maintained organized records.

Technical Training Digital Literacy Classroom Management Documentation Adaptability

Customer Support Executive

Rassinfotek

Jul 2019 - Jul 2021 (2 years)

Handled customer inquiries through voice, email, and chat channels, resolving complaints and maintaining service quality standards. Managed escalations, maintained accurate records, and ensured SLA compliance.

Workday Omni Channel Support Complaint Resolution Escalation Management SLA Compliance Active Listening Empathy customer relationship building